General

Our business hours are Sunday to Thursday 9am to 8pm and Saturday 11am to 8pm.

If you want us to be a part of your showcase or online store drop us a line on info@sleepjs.com with your event/website details and someone from our team will get back to you regarding the same.

You can subscribe to our emailer by entering your email at the bottom right of the footer.

We do not have a physical outlet yet. But you can shop for your favourite SleePJs sleepwear sets at our pop-up showcases in the UAE or online on this website. Follow us on Instagram and Facebook and subscribe to our emailer to stay updated with our next pop-up.

Account

You can log into your account by clicking here.

To recover your password, simply click on the "Forgot Password" button below email and you will get an option to reset it.

PAYMENTS

For online orders for delivery within UAE we accept Cash on Delivery, Credit and Debit Card Payments and Bank Transfers. If you have any other questions regarding payment methods, you can reach out to us on WhatsApp on +971 55 724 3984 or +971 58 206 1872 during our business hours.

Yes. All the information you share related to payment is completely secure. To know more, you can refer to our Privacy Policy.

Shipping and Returns

You can avail free shipping all over UAE for all purchases over AED 250. For orders worth less than AED 250, a standard shipping cost of AED 15 per delivery applies.

Yes, you can call/WhatsApp us on +971 55 724 3984 or +971 58 206 1872 or email us on info@sleepjs.com with your address, names of products you’d like to buy and we’ll tell you if it is possible to ship to your country, the delivery date and shipping charges.

You can make changes to your order after it is placed as long as it is not dispatched. You will receive an email confirmation after you place your order and you have up to one hour after that to make any changes. To do so, you can drop us a line on info@sleepjs.com or give us a call on +971 55 724 3984 or +971 58 206 1872.

Once your order is confirmed, you will receive an order confirmation email from our side. If you place your order between Saturday to Wednesday, before 1pm and your delivery location is within Dubai, you will receive your SleePJs the next day before 7pm. We usually deliver all other orders to all emirates in 2-5 business days.

Once you’ve placed an order, we will send you an email on your registered email ID with all the details. To make it easy, you can also reach out to us on WhatsApp during our business hours and we will be happy to share an update on your purchase.

We understand that you may change your mind about a product after receiving it and you can return the same within 7 days from date of delivery provided it is unused and in its original packing with the label tag attached, either in exchange of another product in stock or for store credit that is valid for 1 year from the date of exchange.

In case you decide the return your SleePJs in exchange of another product or store credit, there will be a return pick-up charge of AED 15 for your order as well as an additional charge of AED 15 for the delivery of the new exchanged product/s in case the exchange order value is less than AED 250. You can also choose to drop off your SleePJs without incurring any charges at our convenient locations in Business Bay and Trade Centre in Dubai. Feel free to reach out to us on WhatsApp during our business hours and we will share the drop off location with you.

At SleePJs, we ensure each and every product goes through a series of quality checks before it is dispatched to you. But, just in case you find the product damaged/defected you can return it to us without any return charges within 7 days of delivery. For that, just click the picture of the product, highlighting the defect and drop us an email on info@sleepjs.com. Our team will get back to you within 48 hours on the next steps. You have an option to opt for an exchange or full refund on your original payment mode.

Orders once placed on the website cannot be cancelled. Customers can, however, make changes to their order by contacting our team on info@sleepjs.com or 055 7243984/058 2061872, within one hour of receiving the order confirmation email as our team works fast to dispatch your order as soon as it's received. Refunds will be made after thorough verification only in case of an error in the transaction value by the customer or in case there is an incorrect charge to the customer, onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.